@J Dorraj if your unit has a scout or vivid launcher ....on the vivid/scout settings you have a specific button to reboot. If your unit has the hct/max software (works with scout/vivid too) go to ...

Occasionally, my HA5480S-Vivid11-CP-HD will need rebooting in order to get an app running.  How can  reboot/shut down/restart the unit while driving without pulling over and turning off t...

@E Crem Please kindly let us know if you can confirm that all the version can suit you Max10, as your item is Android 10 so we don't suggest you update the version 11. In the meanwhile, please let...

@Ragu Neopaney Please kindly let us know your order number so that we can locate your order detail and give you instruction.

@Support Dasaita  My bluetooth music and radio sounds well except phone calls. When I am in call I hear buzz noise that is so distracting I have to use my phone to talk to people and can't us...

Goodday members,   I am kinda new at this but i wil explain my problem. I bought this Dasaita Max6 px6 2 years ago and i am very happy with it. From the beginning i installed android auto ON...

@David Sharman Please show us a photo of the error notification so that we can better locate your issue and provide further instruction.

@Julien B Sorry, here is the correct link. https://scout-ivi.s3.amazonaws.com/vivid/6.3.3533/20230708/telenav_vivid_rk3399_11.0_ota(20230708%2Blogo).zip

My unit is stuck in a bootloop which cycles through "Process system isn't responding". What file(s) do I need to download to update the system? The instructions are non-existant and this site compl...

@Support Dasaita, thank you for the link provided.By opening it, it downloads  telenav_vivid_rk3399_11.0_image(20230708+logo).zip that only contains 1 file: update.img :Do I need to rename the...

@Mr Trinidad Hello, we are wondering if your AA can work in good condition after setting from the video that we sent you in the previous message. We will appreciate your prompt reply and cooperatio...

@Julien B Ok, we understand that. Here is a new version which has solved the bug of crashed Vivid. Please kindly download it and upgrade the version. https://scout-ivi.s3.amazonaws.com/vivid/6.3.3...

@Support Dasaita,  Let me explain once again the issue: the radio doesn't work when the car starts due to a Vivid crash. Pressing Home button makes most of the yime VIVID OS restarts (that wh...

@Philippe Marsteau We are wondering if you can upgrade the version to the vivid 11 directly, which may get your problem resolved.  https://scout-ivi.s3.amazonaws.com/vivid/6.3.3533/20230708/t...

@nic dasaita We would like to tell you that HDMI is like another monitor (2 screen has the same image) . But in your case, we suggest you to use split screen.  You can run 2 apps on the same s...

@Dima Car Please kindly send us your order number so that we can check with you.

@Julien B According to the video that you sent us, the sound can be heard from the radio apps, we could not understand the what do you meant that there was no sound come from the radio apps. Would ...

I tried to update Android 10 to Android 11. Unfortunately it failed and I couldn't get into the boot menu with the reset. Disconnecting the device from the power supply for at least 30 seconds, swi...

@Support Dasaita, the only issue I had when I contacted you was the radio problem. This issue occurs since the installation of the device. As I was fed up to cope with this problem, I contacted you...