I can not get it to let me insert tyhe video
It will not let me upload a video?
@Gary Crumly Could you share us a link of google or dropbox?
Amazon said I need to contact you to return it
@Gary Crumly have you tried the above troubleshootings? Please send us your order number in the meanwhile.
I sent the order number already and I will try that in the morning when i get home and let you know
Order number 113-2874819-7943404
It worked for a little while, then wenr fuzzy then went out again
@Gary Crumly Thank you for your prompt reply, your order is withn warranty.
Please contact Amazon CS team through the link for a replacement or you could reorder a G12.
https://www.amazon.com/contact-us
Amazon's service hotline is 1-888- 280 4331, they are available at 24 hours x 7 days.
Any word on how to return this thing?
Amazon says there is only 30 days to return that I need to contact you to replace or return. Some one needs to figure something out. PLEASE
@Gary Crumly Please kindly download the MCU and then copy it into the USB, connect with the head unit, check if the MCU update notification will pop out or not. If so , tick the notification to confirm and proceed the update.
https://www.dropbox.com/scl/fi/c1xr7zpqpham59rjv4k61/hmcu.img?rlkey=efj9n5chzyr7omhll4eqv7b4b&dl=0
@Gary Crumly Our customer service colleague will contact with you via Amazon message and guide you through and return or replacement, could you please pay attention to it?
They sent me an email to contact Amazon, as I've said Amazon will not take it after 30 days, I need a phone numbe to contact someone there.
@Gary Crumly We are wondering if you could send it back to our warehouse and get a replacement of the new released series G12.
