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Reboot loop - Android G12

  • SD

    @Nick O Sorry that your issue is hardware associated that we need to replace it for a new one. Hope you could receive the replacement soon.

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  • NO

    @Support Dasaita Can I please get some support on this matter. I'm still waiting for my replacement unit to be sent. I have been working with the Dasaita team for more than 4 weeks on this issue. At this time I have no shipping information for the replacement head unit.

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  • SD

    @Nick O Sorry for the inconvenience, your order has been delayed because of the modification of the firmware, we will send it out within this week and your patience will be appreciated.

    0 likes
  • BH

    @Dasaita Official Hello, I am extremely frustrated right now. My wife bought me a New head unit for my Toyota Tundra. I finally installed it a few months ago. It has worked OK for the past few months. The last couple weeks it has a mind of its own wants to work sometimes and other times it wont do anything. I just stays on the (11 Navigation system logo) and then after awhile it will switch to a screen saying (recovery) and try again or Factory data reset. i have tried doing both probably 30-50 times and nothing happens. find attached the pictures. i have a useless $600 screen in my truck that doesn't do anything. Screen

    0 likes
  • SD

    @Brandon Hammontree

    In this case, we suggest you can proceed a forced update.

    Vivid 11 Version Make Sure your unit is PX6 Andorid 11(The left widget's map could be customized, suggest Google Map and Scout Map.)

    telenav_vivid_rk3399_11.0_ota(20240416)

    https://www.dropbox.com/scl/fi/q6xth470whr5sz5vfrn0k/update.zip?rlkey=7fzg210e29xm2ghwu3cexxr5z&dl=0

    Video Tutorial:

    https://www.dropbox.com/s/ywhp6ysgm4ios17/2%3B%E4%BD%BF%E7%94%A8RST%E9%94%AE%E5%8D%87%E7%BA%A7%E7%B3%BB%E7%BB%9F%E6%96%B9%E5%BC%8F.mp4?dl=0

    Here are some tips to help you get the work done:

    1.Please unplug all the wires and then reconnect the head unit.

    2.Please download the document via your computer/laptop,  then use the WinZip application to unzip the file.

    3.Please make sure to format the USB drive(FAT32 Format)/SD card before copying the update file to it.

    4.Please ONLY put Update.zip file in the root directory of the USB drive/SD card,and then insert the USB drive into the USB cable.

    5. Find a pin, press and hold the RST button for 15 seconds to see if you can enter the factory setup page, if you can, select system updated.

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