Toyota Corolla SE Nightshade 2022
I've been dealing with a problem where the unit reboots itself, and after it restarts, I can't interact with anything unless I completely power cycle the car. I contacted support, and they provided an MCU and software update, but it didn't help much.
I've re-seated all the wiring to make sure it's not a connection issue, but despite all my troubleshooting, I can't identify the cause. Quite the annoyance on long trips.
@Kenneth Stultz We are wondering if you could go to Settings > About Machine and send us the current Build Number and MCU version so that we could better locate your issue. Besides, would you kindly send us your order number?
Hello, sorry for delayed response, below are the images of version and updater
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@Kenneth Stultz
Hello.
Thanks for sharing the information.
1、
We are wondering if you have finished the screen calibration via mouse after the reboot as follows:
Settings > Car > Factory settings (password :126) > Key Study > Touch Reset > OK > Touch Reset/Touch Key Study.
Besides, please tell us whether you can use mouse to go radio and music App and any sound(station/song) can be heard.
2、
Please check whether other external devices(such as OBD) are connected.
If YES, please remove all devices then see how it goes.
3、
Based on your picture, we notice that your firmware is not the latest one.
Here enclosed the new version, please try to do the update.
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Update File G12(20240713):
https://www.dropbox.com/scl/fi/m70wnzh49gu43c6ihwwu8/update.zip?rlkey=97ukspdn9e0sgbsjla27jlj5t&dl=0
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@Support Dasaita
Hello thank you for the response. I have installed a newer verison over a week ago (20240812) and I am still having the same issue of the device rebooting and losing touch capabilities and the only fix is to power cycle the car. I have nothing plugged into the OBD, as for trying to Touch Reset after a reboot with a mouse, I will have to try that next time it happens as there is no way to replicate the issue.
Here is the current version it is running.
@Kenneth Stultz
Thank you for sharing more details of the problem with us.
No worries, we’ll forward this issue to our technical department and keep you updated once we received their response.
We will remain at your service and please feel free to get in touch if you need any helps in the meanwhile.
