Hi,
I bought my unit off ebay back in Dec 2019. As of 8 months ago, my bluetooth stopped working and so my wireless carplay also no longer works. I cannot connect to the regular bluetooth stuff like calling with my phone or even music using the default apps.
The only way I can get my carplay to work is through a usb cable. Is this a firmware issue? Or is this a hardware issue? Aside from installing it around Jan 2020, I've never taken the unit out of my car.
Thank you
@Dan C
Hello.
Based on your information, we initially judge possibly the firmware issue.
Due to the version that you purchased already stop production, we are not sure if there is any new firmware for you to update.
If possible, please go Settings > About Machine,
then provide the following pictures: Model; Android Version; Build Number; MCU version.
So that we can confirm further.
Thanks in advance.
Thank you for your response. Please see attached images for info.
@Dan C
Hello.
Thanks for sharing the pictures.
Regarding to your issue, we suggest that you can do the factory reset firstly:
Settings > System > Reset Options > Erase all date(factory reset).
If it doesn't work, please try to update the firmware.
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Update File:
MAX6 Version PX6HA2_rk3399_9.0_ota(20211023)
https://www.dropbox.com/s/h8zjji07bn8mopo/HA3_rk3399_9.0_ota%2820211023%29.7z?dl=0
Tips:
Step1.
Please download the document via your computer/laptop,
then use the WinZip application to unzip the file.
Step2.
Please format the USB drive to FAT32 Format.
Step3.
Please copy the file “update.zip” to the root directory of USB drive.
Step4.
Please insert USB drive into the unit via USB cable.
Step5.
Please go Settings > System > System updates to start the update.
Tap "wipe data and format flash" and "install".
(Please note that all data on this unit needs to be wiped before doing this step, so back up important data if necessary.)
Reference Operation Video:
https://www.youtube.com/watch?v=xoRDPOxqFXY
(Please disregard the MCU update shown in the video cuz you only need to update the firmware at this stage.)
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Hi,
i tried the factory reset but that didn't help. I will do the firmware update when I get a chance. Thank you!
I followed the upgrade instructions and even after the update, Bluetooth still doesn't work.
Please advise.
@Dan C
Hello.
Please try to change Bluetooth option:
Settings > Car > Factory settings (password: 126) > App > BT,
then select the options in turn to test which one can work.
Hi
Thank you for the instructions. It was a long list but even after I tried all of them, none worked.
@Dan C
Hello.
If possible, could you please write a mail regarding to this issue and indicate your order number?
So that we can arrange the personnel to follow up on your case and offer the corresponding after-sales service.
Email: support@dasaita.com
