Whenever I call someone or receive a call on my head unit through CarPlay, people can never hear me. I have tried both internal and external mic, resetting the system, and using a usb cord instead of Bluetooth and nothing is working. Is there an update on Zlink that can resolve this issue?
@Luke Donahue
Hello.
1、
In order to learn the model&version you purchased, please provide us with your valid order number.
2、
Regarding to your issue, could you please try to test whether it will happen when in Bluetooth calls?
3、
For further confirmation, please go Settings > About Machine > Model; Android Version; Build Number; MCU version,
then send its photo(see pic) to us.
Thanks in advance.
1. This was purchased through Amazon, order number: 113-0078789-1213862
2.I've noticed this does not happen on Bluetooth, only when connected to CarPlay on zlink.
3. here are pictures:
@Luke Donahue
Hello.
Thanks for getting back to us.
Based on your pictures, we notice that your firmware&MCU are not the latest one.
If possible, please try to do the update firstly to see how it goes.
-------------------------------------
Update File:
System Firmware -G12-20240724:
https://www.dropbox.com/scl/fi/ad9ckz74giuy5rdadompg/update.zip?rlkey=pzk4i5jhzz0zq9gcfhwqmdtt1&dl=0
MCU-4.12b:
https://www.dropbox.com/scl/fi/0ksub1bba94rm8ttxfikv/hmcu.img?rlkey=bx8j6osl48uf8nxr6qwbb8zmv&dl=0
Specific Operation:
Step1.
Please download above update file via your computer/laptop firstly.
Step2.
Please format the USB drive to FAT32 Format.
Step3.
Please copy the file “update.zip”&“hmcu.img” to the root directory of USB drive.
Step4.
Please insert USB drive into the unit via USB cable.
Step5.
Please go Settings > System > System updates/MCU updates to start the update.
Tap "wipe data and format flash" and "install".
(Please note that all data on this unit needs to be wiped before doing this step, so back up important data if necessary.)
Reference operation video:
https://www.youtube.com/watch?v=xoRDPOxqFXY
-------------------------------------
Thank you! I think that has fixed my issue. If it persists in the future I will comment back.
After further testing, it was working fine when I was in my driveway but as soon as I started driving I was breaking up. Tested outgoing calls and incoming calls.
@Luke Donahue
Hello.
We just released the new firmware.
Could you please try to do the update again then check if it can work?
Thanks in advance.
-------------------------
Update File:
System Firmware -G12-20240812:
https://www.dropbox.com/scl/fi/xgeqo49jd33fzxvab92k5/update.zip?rlkey=348xdnr3e0ugks99in8y9rdgm&dl=0
Specific Operation:
Step1.
Please download above update file via your computer/laptop firstly.
Step2.
Please format the USB drive to FAT32 Format.
Step3.
Please copy the file “update.zip” to the root directory of USB drive.
Step4.
Please insert USB drive into the unit via USB cable.
Step5.
Please go Settings > System > System updates to start the update.
Tap "wipe data and format flash" and "install".
(Please note that all data on this unit needs to be wiped before doing this step, so back up important data if necessary.)
Reference operation video:
https://www.youtube.com/watch?v=xoRDPOxqFXY
-------------------------
Thanks for the new update, it appears to have made my issue better. It's still not working 100% but at least now the person on the other side of the phone can hear me consistently. It still does break up at times.
@Luke Donahue
Hello.
Thanks for your response.
For further confirmation, please tell us whether the break up of phone calls issue still happens in driving, while it is normal in driveway.
And it occurs when connected to CarPlay, it doesn't happen on Bluetooth calls.
If possible, could you please try to test the breaking frequency?
So that we can reflect it to our technician for optimization.
It happens when driving as well, it's seems to be when I'm surrounded by trees. This issue doesn't happen on Bluetooth on during CarPlay. How do I test the break frequency?
@Luke Donahue
Please pay attention to how offen it happens.
For example, how many times will it happens in an hour.
It tends to happen about 10 times on an hour drive
@Luke Donahue Hi Luke,do you mean it tends to happen about 10 times on an hour drive when making phone call with someone?Or do you mentioned when play music?
Did you try to using the 4G sim card to make phone calls?
