Hello, i need help with my headunit, there's no sound coming out of my headunit. I can connect to bluetooth or carplay fine, but there's no sound. The radio is working fine
Hello, i need help with my headunit, there's no sound coming out of my headunit. I can connect to bluetooth or carplay fine, but there's no sound. The radio is working fine
@Cj Cruz
Hello.
1.
In order to learn your purchased model&version, please provide us with your Order Number.
2.
For further confirmation, please tell us whether all audio cannot work when you are using Bluetooth or CarPlay.
Without connecting Bluetooth or CarPlay, all audio can work normally.
3.
Besides, please go Settings > About Machine > Model; Android Version; Build Number; MCU version,
then send its photo(see pic) to us.
@Support Dasaita
I ordered it on amazon, here's the order #
112-4001703-3627411
i'm able to connect to CarPlay and Bluetooth But no sounds coming out, even just bluetooth music no sound at all. The only audio that works is the radio.
@Cj Cruz
Hello.
Thank you for your reply.
However, we cannot confirm the Build Number details.
Please go Settings>About Machine again, then take a photo for the full information and provide it to us.
@Support Dasaita
here you go
@Cj Cruz
Hello.
Based on your pictures, we notice that your current firmware already is the latest version.
We are wondering if you have tried to do the update,
and after the update, it happened the issue.
@Support Dasaita
it was happening before i even update it, first it was making a crakling noise, then it was going on and off. Now the audio is completely gone.
@Cj Cruz
Hello.
If possible, could you please write a mail regarding to this issue and indicate your order number&purchase date?
So that we can arrange the personnel to follow up on your case and offer the corresponding after-sales service.
Thanks in advance.
✉️Email: support@dasaita.com
@Support Dasaita
i just sent an email regarding the issue, order number and order date.
