I just upgraded from a PX6 to a G13 (4Runner) and everything is working great - with one exception. The volume mutes when the 4Runner is in Reverse. Oddly, I had this same issue with the PX6 and always assumed it was just a bug with the unit or Zlink since I seem to recall it starting having a software update. Having it happen on the G13 leads me to believe it's something in my wiring but I have no idea where to start looking.
Note: I've tried all the options in the Reverse Attenuation setting with no change.
Any ideas?
@Emmett Pate
Hello.
1、
Please confirm that you have enabled reversing volume function:
Settings > Car > Extra settings > Reversing volume > On.
2、
In order to learn your purchased model and present version,
please provide the following information:
1).
Order Number of G13.
2).
Picture: Settings > About Machine > Model; Android Version; Build Number; MCU version.
@Support Dasaita Yes, I've tried all the Reverse Volume settings and it's currently set to "On".
@Emmett Pate
Hello.
1、
In order to help you better, please provide us with your Order Number.
2、
Based on your picture, we notice that your firmware is not the latest one.
Please check the tutorial below and try to update it firstly.
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Update File-G13(20240801):
https://www.dropbox.com/scl/fi/93pv4acd8eqhpr6gq0pgn/update.zip?rlkey=vqfgidf3dgbj8mzz8sts4grqn&dl=0
Specific Operation:
Step1.
Please download above update file via your computer/laptop firstly.
Step2.
Please format the USB drive to FAT32 Format.
Step3.
Please copy the file “update.zip” to the root directory of USB drive.
Step4.
Please insert USB drive into the unit via USB cable.
Step5.
Please go Settings > System > System updates to start the update.
Tap "wipe data and format flash" and "install".
(Please note that all data on this unit needs to be wiped before doing this step, so back up important data if necessary.)
Reference Operation Video:
https://www.youtube.com/watch?v=xoRDPOxqFXY
(Please disregard the MCU update shown in the video cuz you only need to update the firmware at this stage.)
-------------------------------------
The Order Number was SP-DA5528 but it looks like the firmware upgrade did the trick!
Thanks!
@Emmett Pate
You are welcome :)
Glad to hear that the issue has been resolved.
