Hi recently purchased your stereo off Amazon and installed it everything seems to be working expect the part where I connect my IPhone to Bluetooth and Apple CarPlay, is there a solution to this problem? Thank you.
Hi recently purchased your stereo off Amazon and installed it everything seems to be working expect the part where I connect my IPhone to Bluetooth and Apple CarPlay, is there a solution to this problem? Thank you.
@Kaleikaumaka Dodd
Hello.
In order to help you better, please provide the following information:
Order Number; Purchase Date.
Here are some trouble-shootings steps for you:
Step1.
Please confirm if the Bluetooth name(CAR-KIT) and PIN number(0000) are displayed on the unit:
Settings > Connected devices > Bluetooth > Device Name; PIN Number.
Step2.
Please check if the WiFi antenna is properly connected.
Step3.
Reset the Bluetooth:
Settings > System > Reset Options > Reset WiFi, Mobile&Bluetooth.
Step4.
Please use another phone to test how it works.
Order # 112-8327468-1395442 Order Date: August 18, 2024
Unfortunately Steps 1 & 3 did not work Car-Kit and 0000 pin are displayed on the stereo screen though, WiFi antenna is connected properly. I'm able to use installed apps on the stereo for music via Hotspot from the IPhone, but still no full Bluetooth feature for IPhone or Android. The Bluetooth option says it's connected for a short period of time on the IPhone, then immediately disconnects and connects again followed by disconnecting. Only thing that partially worked was a Android phone which did allow CarPlay only with a charging cable connected to the usb cable provided with the stereo (that method doesn't work with IPhone). Tried updating the firmware as well using a flash drive and downloaded from the forum to a newer version (G12 version) but still no change.
@Kaleikaumaka Dodd
Hello.
Thanks for getting back to us.
Regarding to your issue, we suggest that you can try to update the latest MCU to see how it goes.
---------------------------------
Update File:
MCU-4.14:
https://www.dropbox.com/scl/fi/vgd1ay8zqq375o4yhz1e6/hmcu.img?rlkey=qwzqnbtj7brlpkiqi2y5nkxpj&dl=0
Specific Operation:
Step1.
Please download above update file via your computer/laptop firstly.
Step2.
Please format the USB drive to FAT32 Format.
Step3.
Please copy the file “hmcu.img” to the root directory of USB drive.
Step4.
Please insert USB drive into the unit via USB cable.
Step5.
Please go Settings > System > MCU updates to start the update.
Tap "wipe data and format flash" and "install".
(Please note that all data on this unit needs to be wiped before doing this step, so back up important data if necessary.)
---------------------------------
@Support Dasaita
Updated MCU, Still no fix and has now caused the stereo to completely have no audio... made things a lot worse.. Also the reverse camera no longer works
@Kaleikaumaka Dodd
Hello.
If possible, could you please provide us with your email address?
So that we can arrange the personnel to follow up on your case better.
Thanks in advance.
@Support Dasaita kaumakadodd@gmail.com
is there a possible way you could link me the 4.12 MCU for the time being so I can contiune using the hotspot feature and reverse camera. Thank you!
@Kaleikaumaka Dodd
Hello.
1.
We are wondering whether you have tried to do other updates except MCU-4.14 that we have sent you.
If YES, please tell us what file you updated.
2.
Besides, could you please provide the related packing box photo(see sample pic) to us?
@Support Dasaita
The only other update I've tried was the G13 firmware after installing and realizing the CarPlay/Bluetooth was not working, then reverted to the G12 firmware provided on the forum. Amazon description said it was G12 and I didn't realize that at the time of going to the G13 firmware was not correct for the stereo. 
@Support Dasaita 
@Kaleikaumaka Dodd
Hello.
Thanks for sharing the photo.
Upon checking, the item you received is G12(Android12)
Please note that it doesn't support to do the mandatory installation for other Android system(Android13) because it will cause the potential damage to the machine and make some functions cannot work.
Please try to revert back to the original Android system with the latest firmware&MCU.
-------------------------------
Update File:
System Firmware -G12-20240812:
https://www.dropbox.com/scl/fi/xgeqo49jd33fzxvab92k5/update.zip?rlkey=348xdnr3e0ugks99in8y9rdgm&dl=0
MCU-4.12b:
https://www.dropbox.com/scl/fi/0ksub1bba94rm8ttxfikv/hmcu.img?rlkey=bx8j6osl48uf8nxr6qwbb8zmv&dl=0
Specific Operation:
Step1.
Please download above update file via your computer/laptop firstly.
Step2.
Please format the USB drive to FAT32 Format.
Step3.
Please copy the file “update.zip”&“hmcu.img” to the root directory of USB drive.
Step4.
Please insert USB drive into the unit via USB cable.
Step5.
Please go Settings > System > System updates/MCU updates to start the update.
Tap "wipe data and format flash" and "install".
(Please note that all data on this unit needs to be wiped before doing this step, so back up important data if necessary.)
Reference operation video:
https://www.youtube.com/watch?v=xoRDPOxqFXY
-------------------------------
Thank you! Audio and reverse camera have been restored very appreciative for that! But unfortunately still no Bluetooth/Carplay available.... Would it be more convenient for me to purchase the G13 version of the stereo directly from this website and return G12 Amazon version to potentially avoid this Bluetooth/Carplay issue that's occuring?
Thank you for working with me on this manner,
Much Aloha!
@Kaleikaumaka Dodd
You are welcome, dear friend.
If needed, we suggest that you can try to contact Amazon for exchange.
Besides, if possible, please put a sticky note to indicate order number & Bluetooth issue on the headunit when you return.
Upon checking, website HA5962-G13 is being replenished now.
It is expected to be on sale next 2-4 weeks.
