Hello,
I updated the software on 10/13/24, but after that, the music for Android Auto stopped working. I think this has something to do with the PX6 and Android Auto trying to play Bluetooth at the same time.
I've sent my device information.
When I start the car, the music plays for a second and then stops. The same thing happens when I open Android Auto. But if I disconnect Bluetooth after Android Auto is open, the music plays perfectly. However, if you return to the home page, it says the device is disconnected.
Can someone help me solve this issue?
Thank you for your time.
Hello customer,
Here is the latest vivid 11 version:
https://www.dropbox.com/scl/fi/pnsjj03lhqsue7pjsgi42/update.zip?rlkey=qjhhdbhtzccaru1v45nrwbxj7&dl=0
1.Please download on the computer.
2.Copy it to the USB driver.
Good day
I have install the update as you recomended but issue keep happening
do you have any other idea
thank you for your time
regards
@mario luna Hello ,
To better confrim,could you please go Settings>About machine and provide the following version information?
1.A clear photo of the stereo's Bulid Number.
2.A clear photo of the stereo's MCU version.
Good day
I share pictures
regards 
I notice that the issue starts when I open Android Auto. If I don't use the Android Auto, Bluetooth audio works perfectly
@mario luna Thank you for your kind reply.
Yes, it is the latest vivid 11 version on your head unit.
If you connect the wireless Android Auto,the bluetooth will be occupied. So it is normal to disconect the bluetooth audio ,now you're using the wirless Android auto audio.
In that case what can I do to use android auto
@mario luna
Hello,
Thank you for your kind reply.
Please try to find a pin, press and hold the RST button for 15 seconds to see if you can enter the factory setup page, if you can, select factory reset and reboot the unit;
NOTE: Make sure you press the RST button vertically and firmly, you should feel a slight press, or even hear a faint click. Please find the tutorial video below:
https://www.dropbox.com/s/wk7djnp4ar4omxt/1%3B%E4%BD%BF%E7%94%A8RST%E9%94%AE%E6%81%A2%E5%A4%8D%E5%87%BA%E5%8E%82%E8%AE%BE%E7%BD%AE%E6%96%B9%E5%BC%8F.mp4?dl=0
We remain at your service,thank you.
@mario luna New updated. Our technical support is testing the new firmware. We'll release the new firmware later. Please wait for it, thank you.
