Hi, this is occurring for my Dasaita Vivid 11 unit (SKU:
Hi, this is occurring for my Dasaita Vivid 11 unit (SKU:
@William Chinda
Hello.
Thanks for your message.
Could you please try to check if you can update the firmware&MCU to fix it?
About the update tutorial, please check it below.
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Update File:
System Firmware -Vivid11-4-20241021:
https://www.dropbox.com/scl/fi/m2266ezr8gp6qb7aj707d/update.zip?rlkey=1tqut35wx8y9djmpzpovowees&dl=0
MCU-4.12b:
https://www.dropbox.com/scl/fi/0ksub1bba94rm8ttxfikv/hmcu.img?rlkey=bx8j6osl48uf8nxr6qwbb8zmv&dl=0
Tips:
1.
Download above update file via your computer/laptop.
2.
Format USB drive to FAT32 Format.
3.
Copy the file “update.zip”&“hmcu.img” to the root directory of USB drive.
4.
Press and hold RST button via pin to enter the factory reset page,
tap "Wipe data/factory reset" firstly.
5.
Insert USB drive into the unit via USB cable,
then tap "Apply update from SD card or USB" to start update.
Reference Operation Video:
https://www.dropbox.com/scl/fi/b2wosh24rmndje2pofin4/RST-and-update-the-firmware.mp4?rlkey=fb2b0rae39qbpg534kdhgek26&dl=0
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@Support Dasaita Hello. I have tried multiple pins and clips and cannot get the reset screen to engage. It just sits on this same screen.
@William Chinda
Hello.
Could you please try to do the operation again and record the whole process video at the same time?
Then please send it to our mail and indicate your order number.
So that we can learn the situation better and offer the advice further.
Thanks in advance.
📧Email: support@dasaita.com
