Hi,
My screen glitches when I try to use PIP going to the home screen while using YouTube. I have to reset the device to get out of it.
Also when I bought the unit, it stayed it had Android 13 but I have 12. Should I update?
Hi,
My screen glitches when I try to use PIP going to the home screen while using YouTube. I have to reset the device to get out of it.
Also when I bought the unit, it stayed it had Android 13 but I have 12. Should I update?
@Nick M
Hello.
In order to help you better, please provide the following information:
1.
Order Number & Purchase Date.
2.
Picture: Settings > About Machine > Android Version; Build Number; MCU version.
3.
Video about PIP issue.
We appreciate for your cooperation in this matter.
✉️Email: support@dasaita.com
@Support Dasaita
Ordered November 1st
113-8282750-4038647
@Nick M
Hello.
Thanks for getting back to us.
Upon checking, we notice that you purchased G12(Android12) unit.
For your information, this version doesn't support PIP function.
To ensure the unit can run well, we suggest that you stop using PIP.
If we implement this feature in the future, we will let you know further.
@Support Dasaita aw shoot did I over pay? Also how to I stop it from doing PIP
@Nick M also can I update the firmware to Android 13
@Nick M
Hello.
For your information, it doesn't support to update the later system Android13 from Android12.
Each system must update the firmware of original system if needed.
We recommend not to do the mandatory installation for another different system to avoid the potential damage to the machine or results in bricked unit.
@Nick M
Hello.
For your information, different sales platforms have different charging standards.
Based on your order details, its selling price atcs in accordance with Amazon standard. Please don't worry.
If you need to exit to the home screen while using YouTube, please pause the video firstly.
