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After upgrade bluetooth doesn't work anymore

  • ES

    Hi everyone!

    I own a PX6 (1280x720) running Android 10. The other day, I decided to update the system after discovering several available firmware versions.

    After updating to Vivid 10 Version: telenav_vivid_rk3399_10.0_ota (20240126), performing a wipe data and formatting the flash, I noticed that when connecting my phone to use Android Auto, there is no connection between them, although the initial pairing is successful.

    I also tried another version, MAX10 Version: HA3_rk3399_10.0_ota (20230803), but the issue remains the same. Additionally, I have attempted the option reset bluetooth devices, but the connection issue persists.

    Any ideas why this is happening? Possible solution?

    Thanks in advance!

    0 likes
  • SD

    Hi Enric，

    Please try to fatory reset the unit to see how it work?

    If you try but no luck please kindly get back to us.

    0 likes
  • ES

    Hello thanks for your reply,

    I did but unfortunately with the same result...

    factory reset 

    The pairing its successful but still no conection between, before the update I was using zlink3, I don't know if this can be related to the problem? it's weird, next step what can I try now?

    0 likes
  • SD

    @Enric Subirana

    Hi Enric,

    https://www.dropbox.com/scl/fi/05xsn33yaco1qzc8fmn2v/update.zip?rlkey=7lj4j3l1unpb7mured9svoc2g&dl=0

    1.Download the documents through the link on your computer/laptop.

    (Do not rename and Unzip the file)

    2.Format the USB drive before copying the Update.zip file to it, then insert it to the USB cable,and it will pop out the firmware updating tips on the screen.

     

    0 likes
  • ES

    Thanks for your help! Please, can I have the last version (doesn't matter if its MAX, VIVID, HCT...) that is using Zlink3??? How I regret to update the system

    0 likes
  • SD

    @Enric Subirana 

    Hi Enric，

    Due to the advancement of hardware and software technology, the hardware performance and software compatibility of this model are gradually unable to meet the requirements of the new system. In order to ensure user experience and device security, the model you purchased has stopped system maintenance and will no longer receive maintenance and updates.

    0 likes
  • ES

    Hello,

    Sorry I mean, can I have the previous version (not the last 😅)? Before the upgrade I was using this one with zero issues...

    Thanks for your support

    0 likes
  • ES

    @Support Dasaita 

    Finally the problem is solved, ive installed this version with Zlink3 and bluetooth conexion works now

    HCT Firmware PX6 Android 10  Make Sure your unit is PX6 Andorid 10

    (PX6 android 10) HCT8_rk3399_10.0_ota(20220412)

    Thanks

    0 likes
  • SD

    @Enric Subirana Hi Enric,

    Thank you for let us know it,should you may have any question,please kindly get back to us.

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