@Martin Makan If want to custom the logo, you need to roll back to 20230808 version. Here is the link for it. https://www.dropbox.com/scl/fi/if6zcl00m0a9h14nwdp1e/update.zip?rlkey=prknhj5fxvkslqyi...

@Emmett Pate Our manufacturer said that you could clear the cache of the BT in the stereo and then reboot your phone to reconnect the Android auto. If no luck, please try with other Android phone, ...

@Sorin T. Please let us know which UI do you want to upgrade. 1. Vivid&scout UI, it currently come with scout map on the left widget, you could unistall the map if there is no need but it will...

@Emmett Pate We have forwarded the issue to the manufacturer to check if it's firmware related or software related issue.

@Michael Goguen We are wondering if you could try to update the MCU to the latest 4.04. Here is the link for it. https://www.dropbox.com/scl/fi/9sdyk1k0hw0kleu3dbsd1/hmcu.img?rlkey=c1lkgeic6y900g0...

@Support Dasaita I sent that in and they said that the resolution was to buy a newer version. Which is unacceptable.  I'm in the process of setting up a return. I'd like the keep it but I can'...

Here's a link to a video that includes the "stuttering".  https://drive.google.com/file/d/1VJcvs985g_tMMN6EaO9v241f5yM0V18C/view?usp=sharing Although not shown in the video, all I have to do...

Hi, I installed this version: Vivid 10 Version: Make Sure your unit is PX6 Andorid 10(Combine scout and vivid) telenav_vivid_rk3399_10.0_ota(20231102) https://www.dropbox.com/scl/fi/v7707ho...

@diego Martínez falagan We are wondering if you have suffered any malfunction that could not be resolved by factory reset. If yes, you could update the following firmware. If there is none i...

@Wad Sheik Do you mean front camera could not show on the screen or you mean that the function is on the veihcle control settings that could not be adjusted now？ Please further demonstrate your iss...

@diego Martínez falagan 

Hola, que versión de software necesitaría para actualizar?

@Michael Goguen We are wondering if you mean intermittent black screen. If yes, you may need an update of the firmware and the MCU. Please send us the following information so that we could guide y...

@Emmett Pate Hi there, we are wondering if you have tried with another Android phone to check if there is same problem.

@Emmett Pate Please record a video to show the whole procedure, so that we could diagnose accordingly and will forward to our manufacturer in the meanwhile.

nobody? There is no rom with vivid launcher? @dasaita?

Unfortunately, I have to report that the update did not fix the issue.  The next time it happens, I'll record a video.  How long should it be and where should I send it? Emmett

OK, thank you.

@Support Dasaita please check my post in this thread I'm having the same issue.  

I'm having the exact same issue with my unit for a Toyota 4Runner.  I've checked wiring multiple times.  When it does start up it works perfectly. But sometimes it just won't start.  ...