@JoMaRS Hello customer, Thank you for your contact. G13 version doesn't support to set the lock screen . Regarding to the SIM card of PIN, the unit can't support to enter and remove the pin dir...

@Keith Guin Hello Keith, Thank you for sharing details with us. Yes， you've updated successfully. Based on the OEM unit you provided, we found that your head unit is special and it is suitable ...

@MICHAEL VASQUEZ It was our pleasure. We only provide the aftermarket microphone ,you could try to buy the another 3.5mm aftermarket microphone for your vivid 10 unit.

@JoMaRS Hello, Is any issue for the head unit ? We don't suggest to update the system if the unit works well. For any other helps,please get in touch.

@osamu nonaka Please check your email to update the new firmware and MCU

@Colbie Sandberg Please send a order ID to us so we could better help ,thank you

@Colbie Sandberg Hello ,Is your headunit  vivid version? and this same issue only happens while connecting Android auto? Please go Settings>About machine and provide the following version ...

@J Irving  Hello, Here is the HULU APK for reference:https://apkpure.com/search?q=Hulu Regarding to the mirroring link, 1.Please connect the wifi hotspot from your iPhone.  2.Please ...

I performed the update successfully but there is not change. Audio is still only coming through the Front channel and can not fade the audio.  Here is the current information from the headuni...

Thabk you. Do you guys have a plug in adapter that allows me to use the factory microphone like idoing does?

@Support Dasaita  2018, mentioned that in the title of the post.  I emailed the email you gave me above and have heard nothing.  Please see the 2 pics attached as my build number an...

Hello, I wanted to know if it is possible to somehow enable (or have you implement) the functions I have specified in the subject. I recently installed a G13 unit in a Toyota Auris and connected ...

Hello, Is this update valid and more recent than the one posted in the firmwares post for QCM6125 (zst27_sc138_13_13_(20240903))? Thanks in advance.

@Kenneth Stultz Thank you for sharing more details of the problem with us. No worries, we’ll forward this issue to our technical department and keep you updated once we received their respo...

@MICHAEL VASQUEZ Thank you for sharing details with us. For the issue of andriod auto can't play music, our technical support is trying to upload a new firmware to resolve this issue. We'll keep yo...

@Keith Guin  Thank you for your kind reply. Based on  the information you provided, please try to update the MCU . Android 13(G13) Update  MCU 4.14e ：Make Sure your unit is QCM61...

The amplifier is standard but I can't control the sound field. Is there a solution?

@Colbie Sandberg Hello,please go Settings>About machine and provide the following version information: 1.A clear photo of the stereo's Bulid Number. 2.A clear photo of the stereo's MCU version...

@ossie ossie Hello customer, is any issue with this version? If worked,we don't suggest to update.  

After 2 seconds of playing it stops the music. Then I must go to the Bluetooth selection to hear music off my phone. Also, replaying a text no longer works. Telling Google a message to send stopped...