Hi,
I have a problem during call. It has a bad quality that makes impossible to hear the voice from the car, there is a lot of car's background nois and call's echo. I tried to increase the volume of the microphone from fabric setting without results.
How can resolve this problem?
I attach the photo of my model of Dasaita whishing that can help you to resolve the problem.
@Mirko Spez We are wondering how long and how frequent does the issue occur. In the meanwhile, please let us know if you have tried both Carplay phone call and bluetooth phone, it has the same result. Your prompt reply will be appreciated.
every call, for the entire duration, with both connection systems.
@Mirko Spez Please let us know your order number so that we could better assist in resolving the problem.
@Mirko Spez
Please kindly update the following firmware to check if the issue could be improved.
Note that you need to unzip this file and the file name should be update.zip.
Here is the update instruction.
https://www.dasaita.com/community/forum/topic/37249/how-update-firmware
Don't work.
I follow all the steps here https://www.dasaita.com/community/forum/topic/37249/how-update-firmware
Don't start automatically and follow the manual update on menu, no file mcu found.
Only one doubt: on the step 2 of your guide (link above) you tell "plug on USB cable". I insert pen USB on port in the car (under command air conditioned). I have 2 USB port, I tried both whit same negative result.
@Mirko Spez Do you just put the update.zip file into directory of the USB. Have you formatted into FAT32 before you copying the update file? Would you kindly shot a video to demonstrate the update process so that we could check if there is some mistake or it's hardware associated issue? Your cooperation will be appreciated.
I attach image of the usb drive and a video to show the operation of update with your istructions that I think I followed properly. The only one different about your guide is that I don't have the dmcu file in the usb drive, in the link that you provided there isn't such file.
@Mirko Spez We are wondering if you could try another USB stick or use a SD card and in the meanwhile check if any USBs have been connected to the head unit while you are trying to processing the update.
I changed the USB drive but it's the same.
Also I tried connect phone (whitout Bluetooth) using a cable on the same USB port and Android Auto works correctly.
Do you have any other advise?
@Mirko Spez How about wired Carplay, have you already tried?
I don't have an Iphone to try CarPlay. But I don't understand what do you mean: try to see if the USB port works or if the audio problem is still persistent?
@Mirko Spez As you have tried Android auto and it worked correctly, in this case, we just want to confirm if carplay could work correctly in the same time. If they could work but the bluetooth call could not work, it may be something abnormal of the bluetooth board. Your understanding will be appreciated.
I'm searching someone with iphone to try.. Please wait....
sorry for the delay. I couldn't find anyone with an iPhone to carry out the requested test.
How can we continue to solve the problem with Android?
@Mirko Spez Please kindly connect your phone's bluetooth and dial ****** to check the current bluetooth version, you'd better send us the screenshot. We woud like to guide you through an update of the bluetooth module. In the meanwhile, go to zlink and send us the current zlink version, send us a screenshot to show that if possible. Your cooperation will be appreciated.
For you
@Mirko Spez Please kindly install the latest zlink in the APKinstaller. You could download the zlink APK first.
the apk file sent does not install. I tried again to install the first tablet update you sent me and I succeeded. Below are the screenshots of the current version of the tablet and zlink.
Despite this, the quality of the call remains terrible, with rumbles and car noises in the background.
tell me how to solve it, thanks
@Mirko Spez Have you seen any error shown on the screen while you are trying to install the zlink? We assume that the sound quality is zlink associated.
