There is no sound coming from the unit. I have checked the wiring, several times, and the connections are secure. I have adjusted the volume under factory settings for voice, rebooted the machine, and there is still no sound. I performed a factory reset, and there is no sound. Everything else seems to work. Using Apple Music, the time counter under the song moves, but there is no sound. Using the radio, there is no sound. The vehicle is a 2014 Nissan Rogue - SL. There are steering wheel controls, a factory, camera, and an amplifier from the factory (Bose). Here is the current Build Number and MCU version. Please Help.
@Greg Martino
Hello.
For further confirmation, please tell us whether all audio cannot work.
Please provide us with your Order Number, so that we can locate the exact model&version you got.
@Support Dasaita
All audio does not work. Currently, the label on the box of the new unit is HA5225-Vivid11-CP-HD US.
In March, 2023, Dasaita sent a new unit after the original unit failed. I was not given a new order number. The order number from the original purchase was: SP-DA2113.
The product I bought in July, 2022: Dasaita Vivid10/Vivid11 Nissan X-Trail Qashqai Rogue 2014 2015 2016 2017 2018 2019 2020 Car Stereo 10.2 Inch Carplay Android Auto PX6 4G+64G Android10/Android11 1280*720 DSP AHD Radio × 1 (Model #HA5225 )
Thank you. I appreciate your help.
@Support Dasaita
I am looking at the wiring harness Instruction, and I wonder if I need the audio adapter for use with a Bose amplifier. My 2014 Rogue SL has a factory Bose amplifier and speakers. There was no audio adapter in the box. I was sent the CB008 wiring harness and CANBUS. Do think I need the adapter?
@Greg Martino
Hello.
1、
Regarding to your issue, we suggest that you can try to do as ollows:
1). Please check if you have connected the all cables properly.
2). Please adjust the volume at maximum:
Settings > Car > Factory settings(password :126) > Voice > adjust the volume > Apply > Exit > Reboot.
2、
Upon checking, we'd like to remind that the standard combo doesn't include audio adapter.
If needed, please get it from below link:
https://www.dasaita.com/products/harness-and-canbus-for-land-rover-discovery-3-year-2006?_pos=3&_sid=df4a2d2a9&_ss=r
Hello,
I adjusted the volume as you recommended and there is no sound. I received and installed the audio adapter, and there is no sound. What should be done? Is the canbus or wiring harness defective? Is there another setting to try?
Hi Greg,
To better follow up your questions on time,we have sent the message to your email,please check.
Thanks.
