Zlink randomly quits and Carplay wont stay connected


  • I purchased a 

    Dasaita Car 10.2" HD Touch Screen Android 10.0 for Toyota Highlander Radio 2015-2018 MAX 10.

     

    It worked well for about a year until now when our screen no longer stays connected via Zlink.  It will initially connect via Carplay and then randomly disconnect over and over and make zlink unusable.

     

    Here are screenshots of my settings.

     

    Please advise what I should do, I've tried wireless and the cable to toyota plug.  The addtional 2 usb plugs in the back will not work, they simple show an error to try another plug.

    Thank you.



  • @Xerxes Herrington 

    Hello.
    Regarding to your issue, we suggest that you can try to update the firmware to see how it goes.
    ------------------------------------
    Update File:  
    MAX10 Version(20230302): Make Sure your unit is PX6 Andorid 10
    https://www.dropbox.com/scl/fi/wqwsxuh95e2lz7kttt2uk/MTCH_HA4Z_V4.09c.zip?rlkey=ki8vd6zsqvm9zadd34he0kfds&dl=0

     

    Specific Operation: 
    Step1. 
    Please download above update file via your computer/laptop firstly,
    then use the WinZip application to unzip the file.
    Step2. 
    Please format the USB drive to FAT32 Format. 
    Step3. 
    Please copy the file “update.zip” to the root directory of USB drive.   
    Step4. 
    Please insert USB drive into the unit via USB cable. 
    Step5. 
    Please go Settings > System > MCU updates to start the update.  


    Reference operation video: 
    https://www.dropbox.com/scl/fi/szoeofthcmha1unhas6eh/Video-update-MCU.mp4?rlkey=vq742ltn5o6z4vidofrvdawlo&dl=0

    ------------------------------------


  • Is this an MCU only update file you linked?  It isnt the "update.zip" file and my head unit will not recognize the MCU file.


  • @Xerxes Herrington 

    Hello.
    It is system firmware update file.
    Please go Settings > System > System updates.


  • Hello again. I have updated to the version recommended. MAX10 Version(20230302)

    it still randomly drops the Zlink and will not allow me to connect via wireless. Any help is appreciated.


  • @Xerxes Herrington Hi Xerxes,

    Please update the firmware to the latest version via the link below,here are some tips to help you get the work done:

    MAX 10 Version Make Sure your unit is PX6 Andorid 10

    ha3_rk3399_10.0(20230803)

    https://www.dropbox.com/scl/fi/sy068zz4tgokutkfhuwkt/update.zip?rlkey=uuhukuun3882rz4cyqxsgs9k6&e=1&dl=0

     

    1.Download the document through the link via your computer/laptop.

    (Do not rename and Unzip the file)

    2.Format the USB drive before copying the Update.zip file to it, then insert the it to the USB cable,it will pop out the firemware updating tips.

    (Tick the option"Wipe data and format flash")

    If any question with the updating,please feel free to contact us!

    Best Regards,

    Dasaita

     

     


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