HELLO,
i HOPE YOU CAN HELP ME, SINCE UPDATING MY SYSTEM TO SCOUT ALL MY APPS ARE NOT WORKING AND LATELY ALSO MY APPLE CAR PLAY KEEPS HAVING CONNECTION PROBLEM. IS THERE ANYWHERE YOU CAN HELP TO BRING MY SYSTEM BACK, i BOUGHT MY SYSTEM BACK IN 12-2021 SP-DA1398.
THANK YOU
NABIL
@nabil youcef fellouh
Hello.
In order to help you better, please go Settings > About Machine > Model; Android Version; Build Number; MCU version,
then send its photo to us.
Hi,
Thank you for replying, please see the pictures below.
@nabil youcef fellouh
Thanks for your reply.
For further confirmation, please tell us what is your current UI(MAX/Vivid/Scout).
hi,
scout 10
@nabil youcef fellouh
According to the version,here are some updating tips to help you get the work done:
①Vivid10 Version：Make Sure your unit is PX6 Andorid 10
telenav_vivid_rk3399_10.0(20240126)
1.Please download the document through the link via your computer/laptop.(Do not rename and Unzip the file)
2.Please make sure to format the USB drive before copying the update file to it.ONLY put Update.zip file into the USB drive.
3.Then insert the USB drive to the USB cable,it will pop out the firemware updating tips.
If any question with the updating,please feel free to contact us!
Best Regards,
Dasaita
Hi ,
is this will fix the play store and all other apps as they seems to crach everytime i have tried to open them.
nabil
Yes,please follow above steps to finish the system update.@nabil youcef fellouh
Hi,
All working fine , and now is asking me to do a new update again, I don't want to mess up again, Please tell me how to do the update, previously I used to connect to my hotspot and update that way,maybe is wrong. Do I have to do the new update?
Kind Regards
Nabil
@nabil youcef fellouh Did you follow above steps to updated the system to the latest?
Please go to Settings>About machine and provide the following version information:
1.A clear photo of the stereo's Built Number.
2.A clear photo of the stereo's MCU version.
Hello,
please see the pictures, also is it possible to upgrade to whole system to Android 13?.
kind Regards
Nabil
@nabil youcef fellouh From the pic,you have finished the update.
Did the update fix the App crash now?
Hi,
yes ,it did fix the problem. what about the car logo and the car functions on px6. also the dash camera never worked and it was installed properly, no signal
thank you
@nabil youcef fellouh Hi,
Did you purchased the dash camera from our store?If yes,we could send you the wiring connection tip for the model you have purchased.
Hi, yes I have purchased it from you in the same order.
@nabil youcef fellouh If possible to send the order ID of the dash camera so that we could better confirm the model you bought.
Here is one kind of our dash cam wiring connection for your reference:
Hello,
my order was SP-DA1398
