I recently bought a g12 head unit however cannot get the unit to read the simcard where it says mobile network is grayed
I recently bought a g12 head unit however cannot get the unit to read the simcard where it says mobile network is grayed
Hi Gary,
Please try this steps:
https://www.dropbox.com/scl/fi/gbogq3mihax9v5k8ytgs1/How-to-change-the-LTE.mp4?rlkey=xxtf3ezuqy1ivc7d5qadwy15m&dl=0
As mentioned earlier the menu that said Mobile Network Is grayed out and cannot be selected
Or more like it is disabled and cannot be selected
@Gary Lawood
Could you please go to Settings>About machine and provide the following version information:
1.A clear photo of the stereo's Built Number.
2.A clear photo of the stereo's MCU version.
@Support Dasaita any idea how to correct the issue of the head unit not reading the simcard
Hello customer,
Could you send some pictures of Mobile Network is grayed out on the unit ?
Please also go to Settings>About machine and provide the following version information:
1.A clear photo of the stereo's Built Number.
2.A clear photo of the stereo's MCU version.
Which Sim cards are you using? The unit also suppots T-mobile and AT&T.
@Support Dasaita I am using tmobile
Hello,
Thank you for your details.
Here is the tip of SIM card connection:
If it is still not luck,please try to update the MCU to 4.12b:
https://www.dropbox.com/scl/fi/0ksub1bba94rm8ttxfikv/hmcu.img?rlkey=bx8j6osl48uf8nxr6qwbb8zmv&dl=0
1.Download the file via this link.
2.Copy it to the USB driver.
Thank you for your time.
Kind regards,
Dasaita
@Support Dasaita The link shows up as image and say unsupported
@Support Dasaita Please resend link thanks
Hello,
Here is link of MCU 4.12b: https://www.dropbox.com/scl/fi/0ksub1bba94rm8ttxfikv/hmcu.img?rlkey=bx8j6osl48uf8nxr6qwbb8zmv&dl=0
@Support Dasaita the link cannot be downloaded it say unsupported and hmcu.img look at the url
@Support Dasaita here is a screenshot of the page
@Support Dasaita any suggestions
@Gary Lawood
Hello,
Please click here to download the file.
@Support Dasaita I did the update the mobile network is still grayed out and cannot be selected and the unit shows that sim slot 1 and sim slot 2 is not available could this be a hardware issue
@Support Dasaita since there seems to be no solution can I get the unit replaced
@Gary Lawood
Thank you for your kind reply.
Please send a picture to us if you've updated successfully.
For our previous conversation, please need to insert the SIM card correctly.
Which carrier's SIM card are you using?
Looking forward to your reply.
Kind regards,
Dasaita
