The simcard is inserted correctly and the carrier is tmobile the mobile network menu is still disabled and I am asking if I can get the unit replaced 
The simcard is inserted correctly and the carrier is tmobile the mobile network menu is still disabled and I am asking if I can get the unit replaced
The simcard is inserted correctly and the carrier is tmobile the mobile network menu is still disabled and I am asking if I can get the unit replaced
@Gary Lawood Thank you for sharing details with us.
For your issue, please also go settings>network>moblie network to imput the APN of your SIM card
H@Support Dasaita how am I supposed to do that when as I mentioned the MOBILE NETWORK IS DISABLED AND CAN NOT BE SELECTED so why are we keep going around in circles 
@Gary Lawood
Hello customer,
For our previous conversation, please make sure the unit has been recognized your SIM card.
Based on the pictures you provided, your SIM card is still not available. So the MOBILE NETWORK is gray.
What SIM card do you use? Our unit supports T-mobile and AT&T.
Please check if the SIM card slot is broken.
I even bought a new simcard adapter form dasaita and nothing changes so the issue is not the simcard you keep asking the same question over and over I use t-mobile I even call the carrier for help and tested Verizon and AT&T and nothing changes so it must likely be a hardware issue and or firmware issues
@Gary Lawood
We totally understand your situation. We just would like to confrim again and our cs team has sent the message to your email,please follow up there.
Thank you for your cooperation.
