Hello I really need help with my g13. I got my head unit and I installed it on my 2017 camry. It runs good few things here and they are not fixable but my main issue is the microphone. Whenever I'm on the phone the other side always says they either can't hear me or usually they hear themselves or that I sound like I'm in a tunnel. I did a test where I called another family member and I tapped on both internal and external microphones and for some reason they both are taking in audio. I tried buying a different external one but the same problem still remained. There is no option to select only external or whatever. I tried taking apart my entire stereo and disconnecting the external to only use the internal but the same problem still persisted. I checked all over the internet and no one has a fix. If I can't resolve this I'm probably going to return my head unit but does anyone have a fix?? The only time I "sound good" is when I'm parked and not driving. I emailed the company but they're not responding
@Moaz Albezreh
Hello.
Thanks for your message.
Don't worry, we will try our best to help you.
For further confirmation, please provide the following information:
1.
Order Number & Purchase Date.
2.
Picture: Settings > About Machine > Build Number; MCU version.
@Support Dasaita my order number is 112-0244062-9848266
My purchase date is October 28
@Moaz Albezreh
Hello.
Thanks for getting back to us.
We have arranged the personnel to follow up on your order.
Please pay attention to your message box and discuss the details further with our personnel.
I discussed the details with your personnel and it ended up nowhere still the same issue after taking my stereo apart 4 times.
@Moaz Albezreh
Hello.
Sorry for any inconvenience caused.
Please be assured that we have reflected your issue to our technician.
Any updates, we will let you know.
Thanks for your patience in advance.
Have they got back to you, I am having the same issue
@Michael Pulver
Hello.
In order to help you better, please provide the following information:
1.
Order Number & Purchase Date.
2.
Picture: Settings > About Machine >Build Number; MCU version.
Thanks in advance.
@Michael Pulver yes they have. They sent me an update and it didn't do anything. I returned it and got another unit and it has the same issue. It's a simple option to add to only use the external microphone but for some reason they can't do that idk y. I was told to wait for an update or something
@Moaz Albezreh
Hello.
Please be assured that now our technician is working hard to optimize the software.
Any updates, we will tell you further.
Testuj mikrofony aplikacją do nagrywania dziwięku. W moim starym radiu tego producenta problemem był wtyk mikrofonu który nie zwierał odpowiednich pinów w gnieździe mikrofonu i nie przełączał mikrofonu wewnętrznego na zewnętrzny. Trzeba zrobić zworę na płycie radia lub kupić wtyk z najdłuższym polem masy.
