Dasaita G13 - 4g sim card not detected


  • Hello,
    Recent owner of a dasaita G13 on a Nissan Qashqai, I installed it but I realize that the 4g sim card is not recognized by the tablet. No problem if I put the sim card in my phone and also no worries on a Junsun car radio that I had before.
    My sim card does not have a pin code, the operator is based on Bouygues Telecom.
    The blue pin was installed correctly, and the sim card was inserted correctly (in the right direction I specify) until I heard the little click but nothing ... (see the photos that I was able to take)
    Could you help me? I have tried my luck several times but still nothing.

    My order detail : SP-DA5988
    Thanks in advance

     



  • @mickael guglielmini Hi,

    Do you have following sim card to try?

    1.Illinois valley

    2.Orange World Caraïbe

    3.Digicel Web

    4.Argentina:Personal

     


  • Good morning, 

    No, I don't have these sim cards to try. I live in France, so I would logically like to use a SIM card from my country.
    I tried with a sim card from another operator than Bouygues Télécom but it's the same result.

    As a reminder, my sim card worked without problems on a Junsun tablet


  • @mickael guglielmini 

    Hi mickael,

    Actually These four SIM cards are all from French operators,could you please check if the upper right corner of the screen will display an icon when SIM card inserted?Here is also a photo details for your referece.Or you may take a pic of showing the screen when SIM card inserted.


  • @Support Dasaita 

    New test this morning taking into account what you asked me. When I insert the sim card, I hear the little click which indicates that the sim card is locked in its slot. On the other hand, there is absolutely nothing that changes on the upper part. 
    Among the elements that you have circled in your image, I only have the GPS logo

     

    I even tried a complete reset of the tablet, and even only the wifi, networks and bluetooth part, but still the same


  • @mickael guglielmini 

    Hello.
    Thanks for getting back to us.

    In order to help you better, could you please assist to provide the following picture?
    Settings > About Machine > Build Number; MCU version.


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