Dear DASAITA, after installing the version 20241126 there are random reboots of the device. During the period of operation, the only app that worked was the default radio. I hope you can give me support because it is really annoying to see the device rebooting during its normal operation.
It is also worth mentioning that I have also made two clean installations of the mentioned firmware, always obtaining the same result. Random reboots
The MCU version is MTCH_HA4Z_V4.12b_1
Thank you in advance for the support you will give me
@Antonio Catalano
Hello.
Thanks for your message.
We are wondering if you know the firmware version before updating.
Could you please confirm with us?
Besides, please provide the following picture:
Settings > About Machine > Build Number; MCU version.
Regarding to your issue, we suggest that you can firstly try to use a Pin/Paperclip to press and hold the RST Button for 15 seconds to enter the recovery interface to do the factory reset.
(Tap "Wipe data/factory reset" > "Factory data reset" > "Reboot the system now".)
Here enclosed the operation video for your reference:
https://www.dropbox.com/scl/fi/i2wdsge29nrzuv9z9m26k/RST-HM.mp4?rlkey=7r773raqwkhr67dbppppl8z0c&dl=0
@Support Dasaita Before issuing the alert I have carried out the following tests. Using USB KEY updated (firmware G12 20241126) with Wipe data/factory reset with Android system online and finished installation process, I installed some apps (TOMTOM Amigo, NAVRADIO+). Tested during normal driving. The device has been randomly reactivated. Performed another test by reinstalling the firmware version entering recovery and carried out Wipe data/factory reset and subsequent restart of the device. Performed a new reset and installed the same G12 20241126 firmware using the "Apply update from SD Card or Usb" function. With this test I left only and exclusively all the system apps and used only the default radio. After a few days of testing I had equally random reboots. I remain waiting for resolution of this boring anomaly. Thanks
P.S. My last firmware before update was G12 20240914
@Antonio Catalano
Hello.
Thanks for getting back to us.
Please try to revert back to the last firmware to see how it goes.
-----------------------------------------------------------
Update File:
System Firmware-G12-20240914:
https://www.dropbox.com/scl/fi/uirobdiwmfitdaft4ls33/update.zip?rlkey=kss0w0qtm9elt4wsq4bnkfhn2&dl=0
Tips:
1.
Download above update file via your computer/laptop.
2.
Format USB drive to FAT32 Format.
3.
Copy the file “update.zip” to the root directory of USB drive.
4.
Insert USB drive into the unit via USB cable;
then it will pop up automatically a window of update.
Alternatively, please manually go "Settings > System > System updates" to start the update.
***NOTE:
Please make sure that you have ticked option "Wipe data and format flash!".
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@Antonio Catalano Same issue.
Went on 2 hr drive this weekend between 2 states, no issue with reboots.
Went on a 5 minute drive this morning to work, randomly reboots lol.
This issue is so inconsistent and random for me, it's difficult to replicate or record to show the Dasaita tech team. I don't know what to make of this issue.
@B C
Hello.
Thanks for your message.
In order to help you better, please provide the following information:
1.
Order Number & Purchase Date.
2.
Picture: Settings > About Machine > Build Number; MCU version.
@B C
Hello.
We have sent the corresponding update file in the following post.
Please refer to the tutorial and try to do the update.
https://www.dasaita.com/community/forum/topic/143751/random-rebooting-while-driving#post-327889
