If your car only has the upper screen and the hand free buttons on the steering control could not work, please kindly confirm if there is an hand free plug under the dashboard and contact with our ...

@H H Reset may delete some original settings. But it will not influence the usage of the head unit.

@Support Dasaita Hello, I have not since I am afraid I am not able to put back the correct settings.Does reset make a different?Thanks.

@Support Dasaita yes i tried the option. it is same thing is not media player of vivid. it will play under the andorid music player and the steering wheel could not control the player. it will retu...

@Robert Ball Could you try to turn of the Rear view ruler in the same settings page?

@Muhammad Fadl Please kindly go to Settings > System > Factory reset the system to check if the GPS could work again.

@Kim Jisoo Would you kindly update the firmware(1107) for shifting screen? https://www.dropbox.com/scl/fi/3y3gdq2li2vmxdzor9ex7/update.zip?rlkey=ejdcz6wzlk3sxp42swaj5decd&dl=0

@Andrey Rus You could upload the video to google and share us the link.

@TK Zhang We are wondering if you could go to Settings>Car>Extra Settings and turn on the Playing Music(Allowed to play music automatically when USB OR SD inserted)

@Support Dasaita I tried & this setting makes the red/yellow/green lines disappear (these move with the steering wheel). I'd like to remove the blue lines instead.

GPS socket connectec correctly, it was working fine before the update, i removed it and installed it back, same result, i located the antena intop of the head unite insde the car frame 

@Support Dasaita Hi, I'm having the same problem again with the screen shifting to the left after updating to latest firmware version:  telenav_vivid_rk3399_11.0_ota(20231208) Thanks

@Support Dasaita @Поддержите Дасаиту Good afternoon. How to send you a video.

@Andrey Rus We are wondering if you could shot a video to further demonstrate your issue and send us your order number so that we could record  your issue. Your cooperation will be appreciated.

@sebas konijn Hi there, we assume your wirings is incorrect. Here is the instruction. Please make sure that if your car is compatible with NO.4, you need to connect the right camera plug with cam ...

@Muhammad Fadl Regarding to your issue about the GPS, we are wondering if you have connected the GPS ant in a correct way. Normally, we suggest you wire it on the windshield. Here is the instruction.

@TK Zhang We have send you a private message.

@David Morrissette We found that your current version is not compatible, you need to update it to the latest firmware. Here is the link. Vivid 10 Version: Make Sure your unit is PX6 Andorid 1...

Thanks, everyone. The problem is solved!When I tried to identify the correct pins on the Dasatia harness, I found that 2 pins were slightly bent and phissicly were disconnected.Now, all the buttons...

@Support Dasaita Good Day , I tried installing the maps but each time it says app not installed. I tried with APK installer and file browser.