@Marek. Mok Hi there, regarding to the issue of crashing bluetooth, we are wondering if you mind replace the interface to Vivid, if you can accept, please kindly try the latest Vivid firmware(20230...

@Oswaldo Risson Please kindly try the latest Vivid firmware(20230717) that we just launched. Here is the link. https://www.dropbox.com/scl/fi/es7q60v5jdlp96xzu7jgr/telenav_vivid_rk3399_10.0_ota-20...

@Cameron Gainey Please kindly let us know your order number, so that we can locate your order detail and give you instruction accordingly. In the meanwhile, as the issue might need an update. We ar...

@Kase Cuvillier We are wondering if you can shoot a photo or a video to demonstrate the situation that occurred. And we will diagnose the issue accordingly. Give us your order number if possible.

@E Crem Please just update the firmware without MCU.

I have used wireless all day only for it to stop working suddenly. It does not detect the phone at all wirelessly. When I tried wired, it just tells me "link failed". I'm at wits end here. 

Hello. I just purchased a """Dasaita with Scout 2K 13.3" Double Din Android Car Stereo""" From amazon back in May. Everything was going well, until about a month ago when Scout OS started Crashing....

@Support Dasaita  Thank You. I have downloaded and unzipped the file.  I read the "How To Update Firmware" topic. Do i need a MCU file or just update without?

@E Crem Hey, according to your system information, it should be Android 9. And your current built number is 20191210. In this case, we are wondering if you can try to upgrade the version to 2021102...

@Joey Khong In this case, we suggest an upgrade of the firmware. Please kindly let us know your order number, so that we can locate your order detail and offer you more accurate instruction. Additi...

Android 11 has nothing special that  Android 10 in these devices. My advice...if it works as expected....don't upgrade it....  

The issue seems to happen when I connect my phone via the cable while the system is booting up. Within that minute or so Ive kept from plugging in my phone and it seems to be the fix but is there ...

Is this enough information to tell me if i need to update the complete systeem to Android 11 if possible?   I think this system is  HA5211-MAX6 It should be Android 10 but the scr...

@Marek. Mok We have reflected the issue to our programmer and they are still looking into the problem and will give us in the coming days. Your understanding will be appreciated.

@Joey Khong Hi there, we are wondering if you could connect neither the wired nor the wireless carplay. Could you please read the following correct instruction and try again. If still no luck, plea...

@Anoop Nair Please kindly let us know if you have already try wired and wireless Android auto. Here is instruction of how to set up Android auto. Please kindly check if the connection is correct o...

@Anoop Nair Sorry to tell you that Android 10 is distinguished by its processor and the mother board so you couldn't upgrade it to Android 11.

@Karol Karol We would like to tell you that our stereo can bare approximately 70℃ outside, so there's no worry of high temperature.