@Giovanni Tiozzo  Salve, grazie per averci contattato. Potremmo sapere se hai collegato Bluetooth, Carplay o Android Auto? In caso contrario, aggiungi il tuo account Google sull'unità...

@Christopher Jones Hello， May we have your order details so we could better help? Please try to find a pin, press and hold the RST button for 15 seconds to see if you can enter the factory setup...

@Vinh Luu  Hello , Carplay settings is from the iPhone. Do version iOS 18.2 and iOS 18.2.1 have these Settings? Please also provide a picture of Settings>About machine>Build number&...

@ZAKI KADOURA  Hello, Since DTS is a hardware configuration, it is only working on the G13 and Vivid 13. For your question, we don't suggest to update if the current version is going well o...

@Peronnet Christophe  Bonjour, Vivid 10 (20241021) est la dernière version. Au fur et à mesure de l'introduction du nouveau système, nous cesserons progressivement de pr...

@B C  Hello, Please go to Settings>About machine and provide the following version information: 1.A clear photo of the stereo's Built Number. 2.A clear photo of the stereo's MCU version...

@Erwin Wawrynczuk  Of course! To better confrim,please go Settings>About machine and provide the following version information: 1.A clear photo of the stereo's Bulid Number. 2.A clear p...

Should I apply the latest G12 firmware instead?

@Pasquale Barbarossa Salve io ho lo stesso problema ma ho aggiornato da poco il firmware come consigliatomi dal forum e dopo qualche settimana non si connette piu il wi fi,tu dici che puo essere la...

Bonjour,  Suite à l'installation de la mise à jour Vivid 10 (20241021), le problème n'est pas tout à fait réglé mais il y a de l'amélioration ...

@Support Dasaita I purchased the unit via a seller on Aliexpress in 2/2024. Would that suffice ?   I continue to have the same issue of random reboots while using Android Auto.

@Support Dasaita can I ask for the update too? I have the exact same version as the op.

Music pauses when navigation gives directions. Happens both on Apple Maps and Google Maps. Other CarPlay devices lowers the volume of the music instead of pause. I've checked all the settings and t...

I just bought a tundra that has one of these head units installed. I thought at first the rear speakers were not working but when I put my ear to the door, they are working just the volume is so lo...

@Support Dasaita Hi again, i am wondering if there is an update to File-Vivid13(20240702) you provided to me around 5 months ago!

Unità G13 aggiornata con ultimo firmware e MCU assistente vocale google non effettua le chiamate, mi da questo errore. L'assistente funziona perchè mi permette di aprire le applicazi...

Thanks for everything, I already had the latest version of vivid10 updated, at the time it updated itself.

@Roman Khmil Hello , The unit doesn't allow to adjust lines with finger by dragging You could go Settings> Car >Extra Settings> Reversing Trajectory Display>OFF .

@Philip Figueroa Great! RDS signals can be unstable in different areas, which is normal. We appreciate it if you could share your shopping experience  via your order .Your comment really ma...

@ZAKI KADOURA Hello, thank you for your reply. After checking ,we found that your order is G12 DSP ，so the DTS option under the amplifier app does not do any thing. If everything is working well...