@Thomas Cox Hi, we are wondering if there is a video that recorded the whole process which could locate the operation in the log. Your prompt reply will be appreciated.
@Thomas Cox Hi, we are wondering if there is a video that recorded the whole process which could locate the operation in the log. Your prompt reply will be appreciated.
Hello, is there any update here from the manufacturer here?
@Thomas Cox Hi there, have you noticed our last message, we may need a video that show us the how process? Could you please send it to us?
Hello, sorry looks like the thread becoming 2 pages instead of one confused me.
I had to uninstall the unit because I needed my radio to work for travel, so I'll have to reinstall it again to record creating the log. Is there anything else I can do before then? Installing is a long process and doesn't allow me to drive while troubleshooting.
@Thomas Cox Thank you for your prompt reply, our manufaturer said that they need a video to demonstrate the situation that you mentioned more detailedly. When you are in Carplay, you could use the phone but could not hear any sound from the audio or video app, when you quit Carplay, you could hear sound from both bluetooth call and the audio or video app. It will be helpful if you could record the video and print the log as well so that we could better locate the bug code. Really appreciate if you could reinstall the provide us with the log and video file before you start the journey. Your cooperation will be appreciated.
@Thomas Cox Hi there, any update of the video. We need the video to locate the issue, hope you could help in recording one.
I wasn't able to record at the time, but now that I am back in town and can access my car I will record the video and log and send it here. Thank you for your help with picking up this old thread
@Thomas Cox Hi there, we are wondering if you have updated the firmware to the latest 20240606 version. If NO, would you kindly go to System update App and then update the firmware online? After the update, please verify if the disorder that you mentioned could fix or not.
Hello,
Can you please provide instructions on how to update the firmware here? Thank you
@Thomas Cox
Hello.
Please try to automatically update the firmware online as follows:
“System Update” App > check version.
