@osamu nonaka Hi there, the G12 is out of stock so we have sent you a G13 version. As to the rear camera, please let us know if you could go to Settings > Car > Factory Settings (enter 126) ...

@osamu nonaka Please be informed that the FM radio frequency on our G13 supports a range from 87.5 MHz to 108 MHz. This means that the radio will not display or tune frequencies below 87.5 MHz, as ...

Thank you for your help. I received a reply saying that I purchased the G13, but I think that the product I purchased is the one at the URL below. It says Android 12 and G12, but what is the differ...

Thanks to you, the steering remote control worked. However, the rear view camera does not work. The connection is different between the photo you sent and the photo in the manual. Should I connect ...

@Support Dasaita this did not solve the issue. When announcing the navigation alerts, the unit lowers the volume on the music - I want the music to stay on. This doesn't happen on my other car so I...

@Tyler Martin In this case, we are wondering if you could update the resolution, please download the file below. https://www.dropbox.com/scl/fi/abwx9jbl54gzik4hjgl48/dmcu.ext?rlkey=syy83iyd25i5wl9...

@Jay Yeager You may need to scroll the MCU back to 4.04: https://www.dropbox.com/scl/fi/9sdyk1k0hw0kleu3dbsd1/hmcu.img?rlkey=c1lkgeic6y900g0shpdquinoe&dl=0 Your cooperation will be appreciated...

After updating the firmware, the above screen appeared, but the radio still did not display below 87.5MHz.

What firmware do I need to update to. My radio is slow and adriod auto is not playing music. Issue happened after last update 

@Tyler Martin Thanks for the idea. Was hoping a factory reset would fix the issue and now I'm stuck in the pick your language screen with the button to move forward off screen. Random pressing on t...

@Support Dasaita Sure, I am on a trip so I don't have another device to record with but I will send one when I'm back home.  For now I found a way around the problem. On my phone in the Bluet...

@Support Dasaita Hello, is there any news regarding the resolution of the problem reported?

@Jay Yeager my touch screen was also not working properly. (touched in in one spot and acted like i touched it in another).  It was a HUGE pain but, I managed to navigate to the above photos t...

@Support Dasaita, I cannot provide screen shots. The screen shifted to the left and the touch screen is not working properly so I cannot navigate. I've provided my Amazon order number in previous ...

@ Support Dasaita, I cannot provide screen shots. The screen shifted to the left and the touch screen is not working properly so I cannot navigate. I've provided my Amazon order number in previous...

@Support Dasaita I am having a similar problem below are screenshots of the Stero Build Number and current MCU  

Head unit is now bricked. Black screen and no way to restart it.@Support Dasaita any option to recover? This was after attempting MCU at your recommendation...

@mario luna New updated. Our technical support is testing the new firmware. We'll release the new firmware later. Please wait for it, thank you.