Posts made by Telenav Scout

• Vivid11/Android11 update is incorrect

  Hi @Ray Marin , Just a guess - did you bump the font size on your head unit in Android Accessibility Settings (Android Settings > Accessibility > Font Size)? That can cause the effect you de...

  posted in Firmware & MCU & Map & Software Updates

  

  Telenav Scout
  5/10/24, 4:20 AM
• Vivid11/Android11 update is incorrect

  Hi @Ray Marin ,  Sorry to hear about your trouble. Can you reach out to our team at scoutsupport@telenav.com - we need some more information about your system, and we will be able to get you ...

  posted in Firmware & MCU & Map & Software Updates

  

  Telenav Scout
  5/8/24, 10:33 PM
• Fw 7.2.4025 - 20240319.102515 - Google Maps left panel theme not aligned to head unit

  @Mcgyver83 depending on your version of Google Maps app, you can choose one of the following options to update the maps settings to Light theme: open the Google Maps app  Tap your profile...

  posted in Firmware & MCU & Map & Software Updates

  

  Telenav Scout
  4/1/24, 7:03 PM
• Upgrade to Scout Version 3.3.7 Crashes

  Excellent, thanks for letting us know @David Quon 

  posted in Firmware & MCU & Map & Software Updates

  

  Telenav Scout
  4/26/23, 10:32 PM
• Upgrade to Scout Version 3.3.7 Crashes

  Hi @David Quon , we have published Scout v3.4.3 and it is safe to upgrade. The root cause of your crashes has been found and fixed.

  posted in Firmware & MCU & Map & Software Updates

  

  Telenav Scout
  4/21/23, 4:18 PM
• Upgrade to Scout Version 3.3.7 Crashes

  Thanks @David Quon, email received and we're working on it. All: While we are investigating the issue, we have temporarily deactivated the update to v3.3.10. If you are affected by the crashes, ...

  posted in Firmware & MCU & Map & Software Updates

  

  Telenav Scout
  4/3/23, 12:59 PM
• Upgrade to Scout Version 3.3.7 Crashes

  Hi @Jayson Mitchell , can you please send your device serial number (Android Settings > About Machine > Serial Number) to scoutsupport@telenav.com We'll help you get back to a recent version...

  posted in Firmware & MCU & Map & Software Updates

  

  Telenav Scout
  3/29/23, 1:50 PM
• Upgrade to Scout Version 3.3.7 Crashes

  Hi @David Quon , thanks for bringing this to our attention. We are preparing a hotfix to get your Scout app v3.3 back to working. In the meantime, we have pulled the 3.3.7 and 3.3.8 updates - after...

  posted in Firmware & MCU & Map & Software Updates

  

  Telenav Scout
  3/16/23, 1:46 PM
• How to use Scout offline

  Thanks for reaching out.  Please do make sure the map data is unzipped in your USB stick and then copy the unzipped folder to the root directory of internal storage. The map folder in the ro...

  posted in Technical Supports

  

  Telenav Scout
  7/22/22, 8:12 PM
• Scout 2.0 UI Fitment Issues

  From the photo above, you can see "Long hold to pin an app" so that you can keep your favorite apps one tap away.  We are considering to support more maps apps and more regions too.

  posted in After-Sales Feedback and Discuss

  

  Telenav Scout
  4/7/22, 3:33 AM
• Scout 2.0 UI Fitment Issues

  @Beebs Gee Thanks for reporting the issue. We really appreicate it. We have an upcoming release will address the problem. Stay tuned.

  posted in After-Sales Feedback and Discuss

  

  Telenav Scout
  4/4/22, 8:55 PM