@Joy Ahmed Please let us know your order number and shopping platform so that we can locate the order detail and offer further solution accordingly. Please let us know if you have gone to: Settings...

@Mike Van Eeckhoutte We have tested via our machine which is perfect, please kindly let us know if you can accept it. And hope you can remind us the situation of your item after updating.

@Jerry J We are wondering if you can send us a photo of the wiring of your rear camera. And let us know if the view is noisy and disorted in the daytime. In the meanwhile, please check the IC cable...

@Support Dasaita Thanks. I already had the logo. BTW, can you please advise what the software versions are for the VIVID Car Launcher and Zlink in the newest VIVID11 20230506?

@Support Dasaita Also i have 360 degree and PA- Park assist with my car which is Nissan X-trail 2016 JDM but after installing dasaita i have 360 camera working but no park assist option appears i h...

@Support Dasaita not sure if the top is a limitation of the display

Hello heres all the detail in "About Machine" section of system settings:   Serial number CACC9C046B90D25A Build Number rk3399-userdebug 11 RQ3A.210705.001 eng.hct.20220104.180240 release-...

yeah its option no#8 on canbus setting, "simple" then to other "can key" thats my setting

@Support Dasaita the left and right look fine now but the top is cuttoff, almost have it perfect.

@Support Dasaita the camera is the factory one. I have been using it with the OEM head unit without any issues for 7 years. I have also tried unplug and replug the camera wire but it didn't change ...

@Jerry J We are wondering if the reverse camera is a factory one. Is the image clear at night while you are using the OEM head unit. In the meanwhile, please replug the wiring for the camera to che...

@Mike Van Eeckhoutte We found that the update not succeed. Please download the following update file. https://www.dropbox.com/s/rj8409y5i3d3u1g/update.zip?dl=0

@Александр Максименко Please kindly let us know your order number so that we can locate your order detail and further assist you. It will be helpful if you can let us know the year of your car and ...

@Jerry J Please kindly check if the pin of the plug 2 as follow. Check if there is dust or other rubbish on it and if the pin is bent or not. If there is no problem, please kindly reconnect connect...

@Support Dasaita 

@Tony Ye Yes, you can let us know the make of your car and we can send you the picture of the logo.

@Adam Rosenthal We are wondering if you can upgrade the version to a public one to see if it can get your problem resolved. Here comes the system package. https://www.dropbox.com/s/yp0j0e9musxl45k...

When I shift to reverse, the image from reverse cam showed up but the image is noisy and kind of distorted. I have connected the ground wire to the metal frame of the car.  The unit is HA5216...

I installed HA5216-vivid11-CP-HD-4-US (with Canbus) on a 2016 Toyata RAV4 hybrid. When making phone calls through the head unit, I can hear static noise from speakers. The static noise shows up wit...

@Support Dasaita Does the newest VIVID 11 support custom logo now? Thanks.